FAQ - Frequently Asked Questions

Muzik Rock is a mail order specialty store that mainly sells Western rock and pop artists, as well as CDs, DVDs, Blu-Rays, records, cassettes, coins, stamps, and other goods that are difficult to obtain in Japan. → What is Muzik Rock?

Information on new arrivals, sales, and other official information from the Musik Rock Online Store is posted on social media and blogs , and we recommend subscribing to the NEWSLETTER, which contains great deals. We will notify you of products that are likely to be popular.

As we are an online store that does not have a physical store, you cannot see the products in person. Our store warehouse is not open to the public, and we do not allow any visitors to visit, including to pick up products. Please see the photos on each product page on the website.

However, please note that due to the nature of an online store, the photographs and illustrations on your screen may look different from the actual colors and materials of the products.

If there is an item you would like to purchase, please contact us through the product restocking request page. We will contact you within 2 business days regarding the expected restock date. Please feel free to contact us.

Our store values ​​customer feedback. If we don't receive any inquiries about a product for a certain period of time, we decide that there is no demand for it and discontinue sales at any time. If there is a product you are interested in, please contact us first.

If there is a product you would like to see in stock at our store, please let us know on the product stock request page.

The item is still on sale, and as long as it does not violate our store's handling policy and we can agree on the selling price, we would like to carry it in our store as much as possible.

Many of the products sold in our store are unique items with limited distribution channels and shipping quantities, so the selling prices are often subject to change due to reasons such as "price changes from suppliers," "price changes due to changes in suppliers," "revisions to shipping charges," and "price changes due to exchange rate fluctuations."

In particular, due to the recent sharp drop in the value of the yen, which has caused retail prices to rise, and the dramatic increase in shipping costs both domestically and overseas, we have been forced to change the prices of our products.

We apologize for making you feel that the sales price and shipping charges are high, even though you are interested in our products and have visited our store website.

However, our store is very different from other CD retailers in that in many cases we do not use the usual procurement routes, but instead arrange for stock through a wide variety of unique routes. Therefore, at present, it is difficult for us to offer all products at low prices.

Also, our store is very small, so we cannot offer free shipping, and we charge the actual shipping cost of Yamato Transport to everyone.

Of course, we are working hard day and night to offer our products at the most affordable prices possible, but first and foremost, we want to give back to our customers by providing them with a unique selection of products that cannot be found in other stores, so that they can be happy. Thank you for your understanding.

The bootlegs we deal with are not so-called pirated or illegal products, but official bootlegs , a common name used to mean "bootleg-style official records." These are products licensed by the artist or the label to which they belong, and are genuine, official records, with the revenue going to the copyright holder.

Basically, all products sold in our store are genuine/official/certified copies, and only those licensed by the copyright holder are sold. We do not sell unofficial products such as bootlegs/pirated copies/unofficial copies, so please feel free to purchase.

First of all, we would like you to know about the packaging of new imported music software. Most of the software we import and sell at our store is shipped from the country of origin without being sealed or shrink-wrapped, unlike Japanese domestic software, and is mainly European label titles (although in Japan, most titles are shrink-wrapped). In Europe in particular, there is no culture of shrink-wrapping products, so only some major label titles are shipped shrink-wrapped.

And while it is easy to inspect products that are not shrink-wrapped, we open and inspect shrink-wrapped products at our discretion. We are well aware that it is not advisable to open unopened products so easily, but there are many cases where we open and inspect products at our discretion.

The reason for this is that many of the foreign-made unusual products and rare records have damage to the exterior shrink wrap, or the disc has come off the tray, which can cause scratches on the playback surface or damage to the jacket. In addition, we also target products that are labeled as containing limited items but have no description on the exterior, or products whose authenticity is questionable (we will not disclose the criteria for judging each product).

Also, although this is not limited to unopened products, there are many cases where the jewel case or tray is cracked or broken. In the case of such defective cases (beyond the bounds of common sense), we will replace them with new ones if possible, and strive to deliver them to you in the best possible condition.

However, we understand that some customers require that the product be in its original condition (unopened, including the jewel case and shrink wrap) as when it was first released. In that case, we ask that you please ask questions and confirm anything before placing your order using the inquiry form .

Our store is operated as an online mail order specialty store that accepts orders online 24 hours a day. Because inventory changes from moment to moment, we do not print or send catalogs or bundle them with products. We apologize for any inconvenience this may cause.

All products currently available in our store are available to view online. Please feel free to browse through them thoroughly until you are satisfied.

Our store does not purchase from the general public.